Surviving Dreaded Conversations: How to Talk Through Any Difficult Situation at Work
Language: English
Business & Economics Business Communication Business Etiquette General Industrial & Organizational Psychology Industrial Management Labor & Industrial Relations Language in the workplace Political Science Psychology Psychology; Industrial Work environment Workplace Culture Workplace environment
Publisher: McGraw-Hill Professional
Published: Nov 4, 2009
Description:
Product Description
The essential guide for managers and professionals dealing with difficult workplace conversations
Surviving Dreaded Conversations gives managers all they need to get through those difficult, face-to-face conversations we all encounter in our office. Whether it’s firing an employee, asking for a raise or delivering bad financial news to a client or staff, expert author Donna Flagg shows readers how to stop putting off these uncomfortable conversations and start successfully facing them head-on. Filled with tips, strategies, exercises, and easy-to-memorize scripts for effective preparation, Surviving Dreaded Conversations is packed with practical advice to help professionals get through the rough spots in the workplace.
About the Author
Donna Flagg is a business consultant, and visiting instructor and speaker at NYU and speaks at various conferences conducted by The Business Leadership Network and The Conference Board. She is a blogger on The Huffington Post and Psychology Today and is frequently quoted in the press for her workplace expertise.